Privacy Policy
Last updated: September 2026
Kay Gibbs - Holiday Let Coach respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information I collect, why I collect it, how I use and protect it and the rights you have over your personal information.
Who I am
Kay Gibbs - Holiday Let Coach is the trading name of Kay Gibbs - Holiday Let Coach Limited. For data protection purposes, Kay Gibbs - Holiday Let Coach Limited is the data controller. This means the company is responsible for deciding how and why your personal information is used. Kay Gibbs - Holiday Let Coach Limited
Email: kay@kaygibbs.com
Phone: 07846 572 848
Address: Caphays House, Caundle Marsh, DT9 5LX
What information I collect
Depending on how you interact with Kay Gibbs - Holiday Let Coach, I may collect:
Identity information, such as your name.
Contact information, such as your business name, email address, telephone number and postal address.
Purchase and booking information, such as products or services purchased, bookings and payment confirmations.
Coaching and mentoring information, such as information you provide before or during sessions and notes relevant to your business, goals and the support I provide.
Communications, including emails, messages, enquiries, feedback and other correspondence with me.
Technical and website information, such as IP address, browser or device information, pages visited and information collected through cookies and the Meta Pixel. I do not use this information to identify individual website visitors personally.
Marketing information, including your email address, your consent to receive marketing emails and information about how you interact with my emails where this information is available to me. I do not intentionally collect special category personal data, such as information about your health, ethnicity, religion or sexual orientation, and I do not require this information in order to provide my services.
How I collect your information
I generally collect information directly from you when you:
visit or use my website
complete a form or download a resource
subscribe to my emails
purchase a product or service
contact or communicate with me
interact with me through platforms I use to provide my services
I may also receive information through service providers and platforms I use to operate my business, for example payment providers or booking and scheduling platforms, where this is necessary to provide a service you have requested.
How and why I use your information
I only use your personal information when I have a lawful reason to do so.
To provide products and services you have purchased or requested. This includes managing bookings, delivering digital products, coaching, mentoring, programmes and membership services. My lawful basis is usually that processing is necessary to perform our contract.
To communicate with you. This includes answering enquiries, providing information about purchases or bookings and communicating with you about services you are receiving. Depending on the circumstances, my lawful basis is performance of our contract or my legitimate interest in operating my business and responding to customers and potential customers.
To process and maintain records of payments and transactions. My lawful bases are performance of our contract and compliance with legal obligations, including accounting and taxation requirements.
To maintain appropriate business records. This may include relevant coaching records and correspondence. My lawful basis is my legitimate interest in providing an effective service, maintaining appropriate records and managing my business.
To send marketing emails. I rely on your consent. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email.
To understand how my website is used and measure or improve my marketing. I may use technical information about visits to my website, such as which pages are visited, together with information collected through cookies and the Meta Pixel. I do not use this information to personally identify individual website visitors. Where consent is required for these technologies, I rely on your consent.
Email marketing
If you sign up to receive emails from Kay Gibbs - Holiday Let Coach, including when downloading a free resource, I will send you information about my products and services, useful resources, news, offers and promotions. I only send marketing emails to people who have agreed to receive them. You can withdraw your consent at any time by clicking the unsubscribe link included in every marketing email. If you unsubscribe, I will stop sending you marketing emails.
Cookies and the Meta Pixel
My website uses cookies and similar technologies. Some cookies are necessary for my website to function. Others help me understand how people use my website and measure or improve my marketing.
I use the Meta Pixel, provided by Meta, on my website. This can collect information about visits to my website and actions taken on it. It helps me understand the effectiveness of my Facebook and Instagram advertising and may help Meta show relevant advertising to people. I do not use this information to personally identify individual website visitors.
Where consent is required for non-essential cookies and tracking technologies, these will not be used until you have given your consent. You can accept or decline non-essential cookies using the cookie controls on my website. You can also control cookies through your browser settings.
Who I share your information with
I do not sell your personal information or provide it to other businesses for their own marketing. I use trusted third-party service providers to help operate Kay Gibbs - Holiday Let Coach.
Depending on how you interact with me, these may include:
website and hosting providers and email marketing providers
payment processors and booking and scheduling platforms
advertising providers
IT and software providers
virtual assistants and other contractors working within my business, such as my accountant where necessary
I may also disclose information where required by law or where necessary to establish, exercise or defend legal rights. Where third parties process personal information on my behalf, I take reasonable steps to ensure appropriate data protection arrangements are in place.
International transfers
Some of the technology and service providers used by Kay Gibbs - Holiday Let Coach may process or store personal information outside the UK. Where personal information is transferred internationally, I take reasonable steps to ensure that an appropriate legal mechanism or safeguard is in place as required by UK data protection law. This may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards. You can contact me if you would like further information about the safeguards used for international transfers.
How long I keep your information
I only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements. As a general guide:
Financial and transaction records may be retained for at least six years where required for accounting and tax purposes.
Customer, coaching and mentoring records are retained for as long as reasonably necessary to provide the service, maintain appropriate business records and deal with any subsequent queries or legal matters.
Enquiries and correspondence are retained for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.
Marketing information is retained while you remain subscribed. If you unsubscribe, I may retain limited information recording your opt-out so that I can ensure I respect your wishes in future.
The exact retention period may depend on the nature of the information and my legal or business requirements.
How I protect your information
I take appropriate technical and organisational measures to protect personal information from accidental loss, misuse, unauthorised access, alteration or disclosure. Personal information is stored using password-protected systems and access is limited to people who reasonably need it for business purposes. Where contractors or service providers have access to personal information, they are expected to keep that information secure and confidential and use it only for the purposes for which access has been provided. If a personal data breach occurs, I will take appropriate action and notify affected individuals and the Information Commissioner's Office where I am legally required to do so.
Your rights
Depending on the circumstances, data protection law gives you rights including the right to: request access to the personal information I hold about you ask me to correct inaccurate or incomplete information ask me to delete your personal information in certain circumstances ask me to restrict the way I use your information object to certain uses of your information request your information in a portable format in certain circumstances withdraw consent where I am relying on consent to use your information If you withdraw consent, this will not affect the lawfulness of anything I did using your information before you withdrew it. To exercise any of these rights, email kay@kaygibbs.com.
Your right to object to marketing
You have the right to object at any time to the use of your personal information for direct marketing. You can do this by clicking the unsubscribe link in any marketing email or emailing kay@kaygibbs.com. If you unsubscribe, I will stop sending you marketing emails.
Questions and complaints
If you have questions about this Privacy Policy or how Kay Gibbs - Holiday Let Coach uses your information, please contact me at kay@kaygibbs.com. If you are unhappy with how I have handled your personal information, you also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator. Information Commissioner's Office I would appreciate the opportunity to address your concerns first, so please feel free to contact me before making a complaint.
Changes to this Privacy Policy
I may update this Privacy Policy occasionally to reflect changes to my business, the services I use or legal requirements. The latest version will be published on my website. Last updated: September 2026